Refer On After NLM (fwd)

[NNLM PNR]

DOCLINE libraries, please note:  If you have "Refer On After NLM" checked
in your routing profile, please make sure that you also indicate a maximum
cost.  For an example of why you should do this, see the email below from
CISTI.

Thanks!

>All,
>Every once in a while CISTI receives a request on DOCLINE from an American
>library through the "Refer on after NLM" function where there is no max cost
>indicated.  CISTI fills the request and the library then refuses to pay the
>amount billed.  CISTI charges copyright for all document delivery requests
>from American clients.  This means that the amount CISTI will invoice is
>often quite a bit higher than what most resource libraries will charge.
>And since CISTI is the only non-American library in the DOCLINE "Refer on"
>category, our situation is unique.
>
>CISTI received more than 2100 "referred on" requests between May 2001 and
>June 2002, so we want to continue to be included as a "Refer on" library.
>But in training sessions for DOCLINE, you may find an opportunity to remind
>libraries to use the max cost field, even if their routing tables are
>carefully arranged not to exceed a certain cost limit.
>
>Thanks,
>
>Bev Brown
>Coordinator, DOCLINE and Special Projects
>CISTI
>Montreal Rd., M-55
>Ottawa, Ont. K1A 0S2
>Tel : 1-800-668-1222/613-998-0070
>Fax : 613-952-8244
>Email : beverly.brown at nrc.ca
>
National Network of Libraries of Medicine, Pacific Northwest Region

University of Washington                        nnlm at u.washington.edu
NN/LM PNR                                       800-338-7657
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