[UW-GIS-L] Re: Help with License Key - Fairly Impt!

Phil Hurvitz phurvitz at u.washington.edu
Thu Mar 3 17:56:32 PST 2005 

Maybe someone else has had this happen and will magically provide the 
answer.

I'm thinking that since you can run Catalog and Workstation this is not a 
licensing issue at all, but more likely a Windows "feature" that doesn't 
allow you to run ArcMap.  If this were a licensing issue then none of the 
other apps would run.

So ... my suggestions are:

1. worst case scenario, most likely to work
   back up your machine, reinstall windows
2. best case scenario, less likely to work
   change registry, things work.

If you change the registry you do risk making your machine non-functional 
in the worst case, that is, no login.  So usually people recommend backing 
up anyway before attempting registry edits.  Thus in the interests of 
time, which you could spend a lot of monkeyking with the registry, my 
inclination is to perform the semiannual reinstallation of Windows. 
Alternately, I suggest searching through the registry for ArcMap and see 
if anything looks funny (though I'll admit the registry itself looks 
funny), and changing the registry keys.

-P.

**************************************************************
  Phil Hurvitz, MFR | PhD Student, Urban Planning | Gould 440
    College of Architecture and Urban Planning | Box 355726
University of Washington, Seattle, Washington  98195-5726, USA
phurvitz at u.washington.edu | http://gis.washington.edu/phurvitz
**************************************************************

On Thu, 3 Mar 2005 glickson at u.washington.edu wrote:

> Yeah, I'm a little scared to play with the windows registry.  But I may just 
> try it - after all, I uninstalled all those programs and when I reinstalled, 
> the same environmental variables (or paths, or whatever) just came right 
> back.
>
> And yup, I can ping skeeve.  That's good, right?
> Thanks again - I definitely owe you a pitcher (at least) by now!
> DebG
>
>
>
>
>
>
>
> On Thu, 3 Mar 2005, Phil Hurvitz wrote:
>
>> If that is the cause, you can open the registry editor (Start > Run > 
>> regedit) and Search for any of those strings.  Then you can delete the 
>> IVS_LICENSE_FILE,ARCGIS_LICENSE_FILE values.
>> 
>> I have no idea if this is causing your problem.  Changing registry keys can 
>> do bad things to windows computers, so beware.  But this change probably 
>> won't affect other things on the system.
>> 
>> Can you "ping skeeve"?
>> 
>> -P.
>> 
>> **************************************************************
>> Phil Hurvitz, MFR | PhD Student, Urban Planning | Gould 440
>>   College of Architecture and Urban Planning | Box 355726
>> University of Washington, Seattle, Washington  98195-5726, USA
>> phurvitz at u.washington.edu | http://gis.washington.edu/phurvitz
>> **************************************************************
>> 
>> On Thu, 3 Mar 2005 glickson at u.washington.edu wrote:
>> 
>>> Hi Phil-
>>> One more thing I think I forgot.  On your first sceen capture, you have a 
>>> blank space when it says, "configure using license file".  Mine originally 
>>> said C:\IVS\License.dat (for Fledermaus), now it says 
>>> IVS_LICENSE_FILE,ARCGIS_LICENSE_FILE. In lmtools, that says this can be 
>>> changed only in the Windows registry.  How the heck do I do that, and 
>>> would I want to?
>>> Thanks!
>>> DebG
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> On Thu, 3 Mar 2005, Phil Hurvitz wrote:
>>> 
>>>> There are 2 basic installs for a full Arc: ArcWorkstation (the command 
>>>> prompt) and ArcDesktop (Catalog, Map).  My suggestion is just to do the 
>>>> full uninstall and full reinstall, though an un/reinstall of just Desktop 
>>>> might work.
>>>> 
>>>> -P.
>>>> 
>>>> **************************************************************
>>>> Phil Hurvitz, MFR | PhD Student, Urban Planning | Gould 440
>>>>   College of Architecture and Urban Planning | Box 355726
>>>> University of Washington, Seattle, Washington  98195-5726, USA
>>>> phurvitz at u.washington.edu | http://gis.washington.edu/phurvitz
>>>> **************************************************************
>>>> 
>>>> On Thu, 3 Mar 2005 glickson at u.washington.edu wrote:
>>>> 
>>>>> It's possible to just uninstall ArcMap w/o doing a full uninstall?  I 
>>>>> have no extra fun stuff, I think.  Unless extensions count.
>>>>> Thanks (off to get discs!)-
>>>>> DebG
>>>>> 
>>>>> 
>>>>> 
>>>>> 
>>>>> 
>>>>> On Thu, 3 Mar 2005, Phil Hurvitz wrote:
>>>>> 
>>>>>> I suggest uninstalling and reinstalling ArcMap.  If you've added any 
>>>>>> other stuff say from arcscripts (which required installed dlls, like 
>>>>>> the map book/atlas), it may be necessary to remove those first, then 
>>>>>> uninstall Arc and reinstall.  Shouldn't take too long, hopefully.
>>>>>> 
>>>>>> -P.
>>>>>> 
>>>>>> **************************************************************
>>>>>> Phil Hurvitz, MFR | PhD Student, Urban Planning | Gould 440
>>>>>>   College of Architecture and Urban Planning | Box 355726
>>>>>> University of Washington, Seattle, Washington  98195-5726, USA
>>>>>> phurvitz at u.washington.edu | http://gis.washington.edu/phurvitz
>>>>>> **************************************************************
>>>>>> 
>>>>>> On Thu, 3 Mar 2005 glickson at u.washington.edu wrote:
>>>>>> 
>>>>>>> Hi Phil-
>>>>>>> Thanks for the quick response.  Yup, ArcCatalog works. So it's 
>>>>>>> something with ArcMap only?
>>>>>>> 
>>>>>>> My hardware key shows up as installed and running. I just re-read my 
>>>>>>> current license file and ArcMap still won't work.
>>>>>>> 
>>>>>>> Thanks for the screen captures.  Mine were different, due to the fact 
>>>>>>> that it still points at the old license for Fledermaus and because I 
>>>>>>> had fiddled with them in an attempt to make anything work.
>>>>>>> 
>>>>>>> Is your suggestion to re-install Arc to fix whatever happened to 
>>>>>>> ArcMap? Thanks so much!
>>>>>>> DebG
>>>>>>> 
>>>>>>> 
>>>>>>> 
>>>>>>> 
>>>>>>> 
>>>>>>> 
>>>>>>> 
>>>>>>> 
>>>>>>> 
>>>>>>> On Thu, 3 Mar 2005, Phil Hurvitz wrote:
>>>>>>> 
>>>>>>>> It won't take long to uninstall & reinstall Arc, so that would be my 
>>>>>>>> first suggestion if nothing obvious below does anything.  If the 
>>>>>>>> conflict in your 2 softwares using flexlm has caused a registry 
>>>>>>>> error, this could take some time to find & fix.
>>>>>>>> 
>>>>>>>> If you are running arc at the system prompt, then your license server 
>>>>>>>> is working, but most likely something has gone wrong with ArcMap. 
>>>>>>>> Can you open ArcCatalog?  If so, then something has definitely gone 
>>>>>>>> wrong with ArcMap.
>>>>>>>> 
>>>>>>>> ArcMap should not show up in the license file.
>>>>>>>> 
>>>>>>>> Does your hardware key status show the key is installed?
>>>>>>>> Have you tried "Update license" to re-read your current license file?
>>>>>>>> 
>>>>>>>> Here are caps of what I show on a functional license server for 
>>>>>>>> lmtools and desktop admin:
>>>>>>>> 
>>>>>>>> http://gis.washington.edu/phurvitz/outgoing/glickson/
>>>>>>>> 
>>>>>>>> -P.
>>>>>>>> 
>>>>>>>> **************************************************************
>>>>>>>> Phil Hurvitz, MFR | PhD Student, Urban Planning | Gould 440
>>>>>>>>   College of Architecture and Urban Planning | Box 355726
>>>>>>>> University of Washington, Seattle, Washington  98195-5726, USA
>>>>>>>> phurvitz at u.washington.edu | http://gis.washington.edu/phurvitz
>>>>>>>> **************************************************************
>>>>>>>> 
>>>>>>>> On Thu, 3 Mar 2005 glickson at u.washington.edu wrote:
>>>>>>>> 
>>>>>>>>> Hi Phil and Miles-
>>>>>>>>> I (once again) find myself in a bind concerning my license key and 
>>>>>>>>> its usage. With some testing, I've found that it will run Arc 
>>>>>>>>> command prompt w/o being attached to the network.  However, when I 
>>>>>>>>> try to run ArcMap it blows up.  I looked at the license file 
>>>>>>>>> (attached) and saw that things like GRID and ARC/INFO are listed, 
>>>>>>>>> but an actual ArcMap license doesn't exist.  Is this normal?
>>>>>>>>> 
>>>>>>>>> I've also uninstalled the other program using Globetrotter LMTOOLS. 
>>>>>>>>> Another issue I've noticed is that the USB key does not show up in 
>>>>>>>>> any of the FLEXID locations under System Settings in LMTOOLS.  Under 
>>>>>>>>> Service/License File, if I try to configure using file and specify 
>>>>>>>>> my .efl9, I can do the stuff above (run Arc). If I pick Configure 
>>>>>>>>> using services, it sees an ArcGIS License Manager but the server 
>>>>>>>>> read fails.
>>>>>>>>> 
>>>>>>>>> Oh, why is this impt?  There's a rapid response cruise to the Juan 
>>>>>>>>> de Fuca Ridge leaving tomorrow or Saturday.  I need to get my 
>>>>>>>>> machine running before then.  Any help is greatly, greatly 
>>>>>>>>> appreciated and will result in beer at Big Time.
>>>>>>>>> 
>>>>>>>>> My last resort is to uninstall everything again today and try to 
>>>>>>>>> reinstall.
>>>>>>>>> Thanks.
>>>>>>>>> Deb G.
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>> 
>>>>>>> 
>>>>>>> 
>>>>>>> 
>>>>>> 
>>>>> 
>>>>> 
>>>>> 
>>>> 
>>> 
>>> 
>>> 
>> 
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