Repair of LightWriters

[Kathleen Smith]

Hi
We are seeking information about Zygo's policy on funding repairs of
LightWriters for Medicaid/Medicare clients. One of my clients was told he
had to pay $250.00 up front before Zygo would start the repair procedure.
Another of my clients with Medicaid funding had her device shipped back to
her with message Zygo does not repair LightWriters for Medicaid clients. I
called Zygo twice about its policy and the woman said she is still getting
an answer but all she  knew was that Washington state Medicaid does not
pay
for LightWriter repairs.
Has anyone gotten a LightWriter repaired recently that was funded by
Medicare or Medicaid? What was the process?
Thank you for your help.


Kathy Smith, M.S.P.A., C.C.C.
Augmentative Communication Specialist
Fircrest School
phone:(206)361-3163
email ksmith at u.washington.edu